National Accounts Program
When Your Brand Demands a Better Clean®
If you have multiple locations in a region or across the country, then you may be eligible for our National Accounts Program, value-added services and volume pricing.
Why Go National?
One contract, one invoice, and one professional commercial cleaning program translate to less stress managing outsourced janitorial services.
Coverall understands that your brand is important to you. And, part of protecting your brand involves presenting customers and employees with a clean environment. That’s why the Coverall® Program delivers a healthy clean for companies with multiple locations nationwide. This program is dedicated to multi-location companies and provides competitive volume pricing, one contract, an itemized invoice for all locations and consistent quality assurance from one vendor. For a consistent clean that represents your brand across all locations, turn to the Coverall Program.
- Protect brand identity,
- Increase cleaning quality
- Manage fewer vendors and contracts
- One point of contact
- Reduce absenteeism
- Create a positive working environment
- Legal compliance: insurance, labor, bonding
- Reduce cost
The Coverall® Program has established an industry-wide reputation for as an unbeatable franchised commercial cleaning company brand, used by many national companies. Customer satisfaction is the #1 priority of our Franchisees as they provide service to their customers in local markets, backed by Coverall national support.
- Apria Healthcare
- Coldwell Banker
- Ethan Allen
- Fresenius Medical Care
- Select Medical
- Smile Brands
- Tiffany & Co.
- Williamette Dental
- XO Communications
Frequently Asked Questions
What is the value of the Coverall National Accounts Program?
Enjoy reliable and streamlined service from a professional commercial cleaning program that can help you maintain consistent brand standards and managed outsourced janitorial service. Your business and facilities management team can benefit from having one point of contact to manage, support and respond to the needs of your corporation and your individual locations.
Coverall Franchised Businesses deliver the Coverall Program and Core 4® Process consistently across your sites or locations. Additionally, a comprehensive Special Service Schedule can be provided for carpet cleaning, hard floor maintenance and window cleaning.
What are the features of the Coverall National Accounts Program?
- Standardized work specifications and national services
- One contact, single bill, electronic communications and reporting
- Innovative cleaning techniques and advanced equipment
- Trained Coverall Franchised Business Owners, quality assurance plan
- Value-oriented pricing
- Transition programs
- Hotline for 24-hour coverage
What is your quality assurance plan?
Customer satisfaction is our top priority. Quality assurance, communication and consistent service are important to you and important to us. Our Customers for Life® Program was designed to maintain these goals while building strong long-term relationships between Coverall Franchised Businesses and their customers.
Our National Accounts Program achieves this through your dedicated National Accounts manager. Communication is centrally coordinated and disseminated from a single point of contact, which helps prevent lost messages or miscommunication. Customer Satisfaction Surveys, Brand Standards and our service ticketing system help deliver a constant level of quality according to your specifications. Staying informed of your account is easy through regular management reports delivered to directly your Inbox. For more details about how the National Accounts Program can help you, please contact us.
Who qualifies as a National Account?
If you have locations in multiple cities across the United States and have a desire to better align your operational, financial and contractual process as it relates to your janitorial spend then you are a strong candidate for our program. Most National Accounts customers have a headquarters or corporate office where decisions are made about outsourced services on behalf of the other locations.
Additionally, franchise companies frequently qualify for our programs and extend their preferred pricing and services to their franchisees as a value-added benefit. The goal for either program is to help your company leverage their scale and create specific standards and a process to provide a clean, healthy environment for your staff and customers.
What will my dedicated National Accounts Manager do?
A Coverall National Accounts Manager is responsible for managing all aspects of the customer relationship and ensure complete and total customer satisfaction. From new program rollout and transition support to ongoing quality service, the NAM is your one point of contact for all your locations’ needs. Problem Resolution Plans and a 24-hour Customer Care Line for “emergency service” are also provided through your National Accounts Manager.